About Us,

MTrec specialises in a range of sectors throughout the North East of England. Our managers and consultants work in specific market sectors including automotive, manufacturing, contact centre, food, distribution and engineering.

For further information please select the relevant division below.



Contact Centre recruitment

The ability to recruit and retain quality contact centre and customer service staff has long been a struggle for a large proportion of companies. MTrec deliver a service that ensures every candidate is 100% aware of the role they are undertaking. There is a 'no surprises' culture at MTrec. Every candidate is inducted or interviewed at a client’s premises to ensure that the role is right for them. Our recruitment model attracts and retains innovative and enthusiastic candidates that have the drive to excel. Whether you are looking to recruit for a specific campaign or implement long term growth, our tailor made approach means that you receive maximum return on the technology that you have invested in. Through dedicated and talented frontline staff, we enable your company to fulfill the needs of the greatest commodity of all, your customers.....

 

  • Specific sourcing and attraction campaigns to uncover the talent you need to perform
  • Face to face interviews carried out by trained recruitment professionals
  • Completion of a skill-set matrix as well as discovering 'soft skills' such as passion and enthusiasm
  • Induction/interview on-site to enable a 'no surprises' culture
  • Consistent and detailed CV profiles to help you see who is right for you
  • Dedicated account managers contactable 24/7 to fully understand your business requirements
  • Aftercare service to allow contracts to run smoothly

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    We have the ability to recruit all types of disciplines, standard roles include:

    • Customer service                                                         
    • Reception staff
    • Technical support    
    • Team Leaders
    • Inbound sales                                                              
    • Outbound sales
    • Administration staff                                                     
    • Data Input staff

     

    Our aim is to become your recruitment partner. For a detailed and informative response to any requirements that you have please do not hesitate to get in touch.


    When we are not busy recruiting...

    Tynedale Beer Festival

    Once again, MTrec sponsored the Tynedale Beer festival in 2009, which was organised by The Tynedale Lions and Tynedale Rugby Football Club. The main beneficiaries include The Great North Air Ambulance, Tynedale Community Hospice, Marie Curie Hospice, St Oswald's Hospice and TRFC Sports Related Projects.

     

    http://www.tynedalehospice.com/

    http://www.greatnorthairambulance.co.uk/

    http://www.stoswaldsuk.org/

    http://www.mariecurie.org.uk/

    Tiny Lives

    The Neonatal Service at the Royal Victoria Infirmary in Newcastle upon Tyne looks after newborn babies from all over the north of England. They look after about 600 newborn babies every year, and up to 30 can be with the Service at any one time. Tiny Lives and MTrec supports this work.